All xAssets Applications include a Service Desk component. This enables the entry of task data
against assets and a number of our customers use this software as their centralised corporate IT Help Desk.
Features include:
Logging of incidents against assets
Assignment of incidents to a department or individual
Escalation of incidents which are past due date
Prioritisation of incidents
Classification of incidents according the the ITIL processes they are attached to
Email Alerts and Notifications to Callers, Engineers and Managers
Self Service Profiles
Knowledge base search
Management Information and Statistical Risk and Reliability Analysis Configurations
Servicing, Maintenance and Reliability tracking are also built into our enterprise applications.
The software facilitates traditional servicing and maintenance
of equipment and machinery, plus servicing of buildings, vehicles and computer assets.
Servicing is implemented via a concept of service plans. Each
asset is linked to a service plan. A service plan is a list of services that
will be done on an asset over its lifetime.
Service scheduling is implemented by allowing the user to state
under each service the frequency in which the service should be done, for
example a car might be serviced as follows:
Every 6,000 miles or 6 months: Small service and checks
Every
12,000 miles or 12 months. Major service.
Mileage (or other form of consumption such as running hours or
units produced) is stated against each asset (and can be defaulted differently
for each type of asset).
The service desk
function is tightly integrated into the servicing, reliability and maintenance
software. This allows all asset related maintenance, servicing, repair and
troubleshooting to be managed under one unified system.
To learn more about the benefits, functionality and features available to
ITAM and Enterprise customers,
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